The Customer Care Professional will be responsible for answering incoming calls for one
or more products. The Customer Care Professional will be assisting customers with
sensitive information pertaining to electronic payments. Due to the sensitivity of the
information, the Customer Care Professional will be expected to protect the privacy and
confidentiality of all data that is transmitted with each call. The Customer Care
Professional will also be responsible for providing excellent customer service to each
and every caller as well as consistently achieving Quality-scoring goals and Service
Levels.
Working hours: Day shift
Candidate Requirements:
*Must possess a High School Diploma or GED.
*Answer incoming calls accurately, efficiently, and within service levels.
*Listen and respond appropriately to customer inquiries.
*Collect data and enter into appropriate fields.
*Required to answer in-bound customer service calls in support of established
departmental standards as determined by product agreements.
*Due to nature of voice center, excellent attendance is critical to the success of
supporting our products, and overall business.
*Due to nature of business, sustained accuracy is critical to success.
*9000 kph or higher 10 Key Score
Randstad is a world leader in matching great people with great companies. Our
experienced agents will listen carefully to your employment needs and then work
diligently to match your skills and qualifications to the right job and company. Whether
you're looking for temporary, temporary-to-permanent or permanent opportunities, no one
works harder for you than Randstad.
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