Randstad National Recruiting is currently searching for collection representatives in the
Little Rock, AR area. This position will be a temporary, estimated to last approximately
6 months. The hours for this position are Monday through Friday 11:00 a.m. to 8:00 p.m.,
some weekends and overtime will be required. This schedule is not negotiable.
Job Duties are listed below:
Contact customer to resolve delinquent status of account according to company policy or to
recover unpaid balances on previously charged off account(s) including establishing and
maintaining payment schedules. Confirm payment or negotiate payment arrangement. Research
any discrepancies. Document account information and payment arrangements on the computer.
Process or forward any "after call" work-related requests accurately and in a timely
manner. Make pertinent and clear notations on the account, using grammatically correct
and understandable language. Conduct all conversations in a clear, friendly, and
professional manner. Verify all personal identifying information.
Use Microsoft programs and client-specific database to review the accounts for any
previous notations and to find answers to questions. When circumstances indicate,
communicate with appropriate offices for follow up. Maintain strict confidentiality with
customer account information.
Complete phone calls to meet required performance standards. Keep abreast of developments
affecting customer service by reading daily updates.
For immediate consideration please email a copy of your resume to
cindy.baxter@us.randstad.com.
Working hours: 11:00 a.m. to 8:00 p.m.
All candidates must be able to successfully complete a criminal background check and drug
screen. All candidates must have a high school diploma or equivalent.
All candidates must have at least one year of collections in a call center setting.
Randstad is a world leader in matching great people with great companies. Our
experienced agents will listen carefully to your employment needs and then work
diligently to match your skills and qualifications to the right job and company. Whether
you're looking for temporary, temporary-to-permanent or permanent opportunities, no one
works harder for you than Randstad.
|
