Corporate Card Specialist -- EXCEPTIONAL CUSTOMER SERVICE SKILLS REQUIRED
Job Description:
- Review and determine appropriateness of issuance of new corporate cards based on
application data
- Review and prepare resolutions/response to correspondence from American Express
- Collaborate with American Express representatives and Company colleagues in various firm
departments to manage and coordinate all Amex related activities
- Track and communicate appropriateness of terminated accounts or revise status of
existing accounts
- Respond timely and accurately to corporate card inquiries which have been escalated
- Alert management of any urgent issues in a timely manner
- Work with Supervisor to manage the various Amex Card monitoring and delinquency
processes
- Track and communicate appropriateness of terminated and declined card accounts
- Research questions on policies and procedures and following up with caller for final
resolution
- Respond to telephone or email inquiries from partners and/or staff regarding firm
processes, programs, systems, and/or policies.
- Interact with partners and staff assisting with regulatory and compliance issues
Requiements:
- Exceptional customer service skills
- Excellent verbal and written communication skills as well as excellent telephone skills
- Highly proficient in Access Databases, Lotus Notes and Excel.
- Proven ability in the following areas: Change Agility, Contributing to Team Success,
Communicating with Impact, Focus on the Client, Demonstrating Courage and Integrity,
Acquiring and Applying Technical Expertise, Continuously Learning and Sharing Knowledge
- Prefer previous Amex Corpprate Card Program experience
Working hours: Monday-Friday, 8am-5pm
Additional Requirements:
- Unquestioned integrity and confidentiality/impartiality
- Flexibility
- Willingness to learn new skills and acquire new knowledge
- Attention to detail
- Ability to research for appropriate answers to internal customers' queries
- Ability to apply rules, policies and procedures to routine decisions and to demonstrate
sound business judgment when required
- Excellent interpersonal skills, Ability to interact effectively with individuals of all
levels within the Firm
- Ability to meet tight deadlines and be accountable for deliverables
**Local Candidates Only**
Please submit resume and salary expectations to kari.knaust@us.randstad.com
Randstad is a world leader in matching great people with great companies. Our
experienced agents will listen carefully to your employment needs and then work
diligently to match your skills and qualifications to the right job and company. Whether
you're looking for temporary, temporary-to-permanent or permanent opportunities, no one
works harder for you than Randstad.
|
