Interviews customers and records interview information into computer for customer service
by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be
assigned.
- Talks with customer by phone or in person and receives orders for account.
- Supervise small scale accounts
- Deliver Customer expectation
- Fills out contract forms, determines charges for service requested, communicates changes
with accounts and ensures orders and changes are executed.
- Solicits sale of new or additional services.
- Adjusts complaints concerning billing or service rendered, referring complaints of
service failures to designated departments for investigation.
Working hours: 6:00AM - 5:00 PM
Identifies and resolves problems in a timely manner; Gathers and analyzes information
skillfully; Develops alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional topics; Manages difficult or
emotional customer situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and assistance; Meets
commitments; Speaks clearly and persuasively in positive or negative situations; Listens
and gets clarification; Responds well to questions; Writes clearly and informatively;
Presents numerical data effectively; Able to read and interpret written information;
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports
and explains reasoning for decisions; Includes appropriate people in decision-making
process; Makes timely decisions; Prioritizes and plans work activities; Uses time
efficiently; Plans for additional resources; Sets goals and objectives; Organizes or
schedules other people and their tasks; Develops realistic action plans.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions; Follows through on commitments. Dependability:
Follows instructions, responds to management direction; Takes responsibility for own
actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.;
Completes tasks on time or notifies appropriate person with an alternate plan;
Qualifications To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions; Ability to read
and comprehend simple instructions, shor
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